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April 16, 2009

Trying to cancel my Linked-In account

I upgraded to a “Business” account for recruiting purposes for Kashless.  At the time I didn’t look at the downgrade process. I usually do because it says alot to me about what kind of company it is if the downgrade or account cancel process is easy or hard.  Take 37 Signals products for example. It is super simple to downgrade. Just go to the “compare plans” page. They have your current plan highlighted and the lower plans have a “downgrade to this plan'” button and the higher plans have an “upgrade” button.  Push the right button and it happens immediately, even pro-rata.  That is good customer service.

Now Linked in:

A request to cancel your premium subscription switches your account to a free personal account. Cancellation will end billing and remove access to the premium features designed for premium subscriptions.

A request to downgrade your premium subscription changes your account to a lower level premium subscription while still offering features like InMails and expanded people search. Changes will be made effective with the billing expiration date of your current subscription. To downgrade to a lower premium subscription level or to cancel your premium account and switch to a free personal account, follow the steps below:

  1. Click on 'Account & Settings' found in the upper right hand side of the home page.
  2. Click on 'Compare Account Types' and identify the account type that best fits your needs.
  3. Click on 'Customer Service' link found at the bottom of the page.
  4. Click on 'Ask Customer Service' tab on the 'Customer Service Center' page.
  5. Enter your account's primary email address in 'Contact Information'.
  6. In the 'Subject' type 'Downgrade My Subscription' (if you want a lower level premium subscription) or 'Cancel My Subscription' (if you want to just keep the free personal account).
  7. In the 'Question' text box, identify what type of account you want to end up with through this request. For example, "I would like to change to Business Plus account" or "I only want a free personal account" .
  8. Click on 'Continue'.
  9. Click on 'Finish Submitting Request'.

Basically Linked-In has adopted the “Roach Motel” model of accounts.  Easy to get into hard to get out of.  Like the old AOL.  This tells me alot.  Linked-in is desperate for revenue and using contracts to swindle their customers along.  Time to short Linked-In.  (if you could).

Posted by Martin at April 16, 2009 2:01 PM

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Comments

We can put a man on the moon, build nano technology and we are on the brink of finding a cure for cancer and Aids but the college educated guys from Linkedin cannot find it within the realms of their intelligence to provide a simple way for their customers to downgrade their account.

I can just picture it now - the production meeting where the already rich guys behind Linkedin figure out exactly how much more money they are going to make. One eager employee stands up with a PowerPoint presentation with the following charts.

1. How many people sign up for internet subscriptions and will forget about it.
2. How many people will give up if you make it hard for them to cancel their subscription
3. How much money they will make from the % of people who sign up who fall into the above category.
4. How many cars you can buy with all that money.

I, obviously, am a disgruntled customer who has tried and failed on several occasions to cancel my Linkedin account. I filled in the online customer form several times. The clever guys at Linkedin made it so that you cant contact them directly so you have no record of any disputes. "What email? We never got that one?" they will ask when you argue with them.

Now Mastercard informs me I am $200 poorer and Linkedin are $200 richer for a service which I only wanted to send one bloody email from and tried to cancel 3 times.

Well, I have a statistic for all the other disgruntled customers out there like me.

If 1% of Linkedin's credit card transactions are disputed by their customers, Visa and Mastercard will close their account and will suspend Linkedin's ability to take money from any credit cards for a very long time.

If you, like me, have been ripped off and ignored by Linkedin the please ensure you notify your credit card company and dispute your payment.

Assholes.

Posted by: Danielle McCormick Author Profile Page at July 15, 2009 12:16 AM

I just send them a subscription cancellation request via this method and got back a ticket #. So there is definitely a record of my contacting them in case they "lose" my request.

Posted by: Dima1 Author Profile Page at April 6, 2010 3:16 PM

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