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August 10, 2004
PhoneConnector says it is a Windows problem...
Well I may not have to return the PhoneConnector after all. I received this e-mail with the fix. It seems to work. For some reason they blame it on Windows resetting the default audio device. I don't know whose fault it is, but all applications seem to be playing together happilly now. Playing music on the speaker and talking on the regular phone over Skype. Wow, customer support that actually solved my problem!
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Dear Martin Tobias,
Hmm…something didn’t go quite right with your installation. Windows has a bug that automatically sets your default audio to a new sound device. PhoneConnector specifically corrects this issue during installation but for some reason it didn’t work for you.
Here is what you need to do. With the PhoneConnector plugged-in go to your Windows Control Panel and set your default Audio Device to your normal speakers and microphone. Your speakers should now work normally for all your ‘other’ sound applications at this point. (Skype not included).
Now from Skype click FileàOptionsàHand/Headsets. Select the “Audio In” and “Audio Out” settings to “USB Audio Device” (this is the PhoneConnector device). Leave your “Ringing” to your normal sound card.
That’s it! All other sound applications (CD player, Windows sounds etc, will use your normal sound card and Skype will use the PhoneConnector device!
Please let us know if this corrects your issue.
Sincerely,
PhoneConnector Support
Posted by Martin at August 10, 2004 10:36 PM
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